Missing your Order?

If you have not received your order,  please contact us or phone us at 1-519-782-7988 before filing a Paypal Dispute. Sometimes our confirmation e-mails that contain the download link get caught in spam filters and we will be happy to resend the confirmation link. However, our eStore requires the Paypal payment to go through before we can resend the confirmation e-mail. If you ordered a paper pattern to be mailed to you, it should arrive within 10-14 days. Please contact us or phone us at 1-519-782-7988 if you do not receive it in that time period.